Privacy Policy

This Privacy Policy explains how Pertiwi Adventure collects, uses, stores, and protects guest information when you visit our website, submit a booking form, contact our team, make a payment, or use our services.

By using our website or booking our activities, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us when making a booking, submitting an inquiry, contacting our team, or using our website.

This information may include:

• Full name
• Email address
• Phone number or WhatsApp number
• Nationality or country of residence, if provided
• Activity selection
• Booking date and arrival time
• Number of guests
• Hotel name, villa name, or pickup location
• Special requests or notes related to your booking
• Payment confirmation details
• Communication records through email, WhatsApp, social media, or other official channels

How We Use Your Information

We use your information to provide, manage, and improve our services.

Your information may be used to:

• Process booking inquiries and reservations
• Send instant quotes, payment links, and e-ticket confirmations
• Arrange activity schedules and guest preparation
• Arrange private transport or pickup and drop-off services
• Communicate with you before, during, or after your activity
• Provide customer support
• Confirm payment status and booking details
• Improve our website, services, and guest experience
• Respond to complaints, feedback, or special requests
• Comply with operational, legal, safety, or administrative requirements

Booking Forms & Guest Communication

When you submit a booking form on our website, the information you provide is used to prepare your quote, booking details, payment link, transport arrangement, and e-ticket.

We may contact you through email, WhatsApp, phone, or official social media channels to confirm your booking, request missing information, send payment instructions, or provide important updates related to your activity.

Please make sure the contact details you provide are accurate and active.

Payment Information

Payments may be processed through secure third-party payment providers, bank transfer, Wise transfer, or on-site payment methods.

Pertiwi Adventure does not store your full credit card or debit card details on our website.

Payment providers, banks, or transfer services may collect and process payment-related information according to their own privacy policies and security standards.

We may keep payment confirmation details, transaction references, receipts, or payment proof for booking confirmation, accounting, refund, and administrative purposes.

Transport & Pickup Information

If you request private transport service, we may collect your hotel name, villa address, pickup location, contact number, and group size to arrange pickup and drop-off properly.

This information may be shared with our transport team or assigned driver only for the purpose of arranging your transport service.

Website Data, Cookies & Analytics

Our website may collect limited technical information when you visit, such as browser type, device type, pages visited, approximate location, referral source, and website interaction data.

We may use cookies or similar technologies to help our website function properly, understand visitor behavior, improve user experience, and support marketing or advertising performance.

Cookies may be used for:

• Website functionality
• Analytics and performance tracking
• Advertising and remarketing
• Security and spam prevention
• Improving booking and inquiry experience

You can manage or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

Advertising & Marketing Tools

We may use third-party tools such as Google Analytics, Google Ads, Meta Pixel, or similar marketing platforms to understand website traffic, measure campaign performance, and show relevant advertisements.

These platforms may collect information about your interaction with our website through cookies, pixels, or similar technologies.

We do not sell your personal information to advertisers.

Who We Share Information With

We may share limited guest information only when necessary to provide our services or operate our business.

This may include sharing information with:

• Our internal reservation and operations team
• Activity guides, instructors, referees, or operational staff
• Transport drivers or transport partners
• Payment providers, banks, or Wise transfer services
• Website, hosting, email, CRM, or booking system providers
• Analytics, advertising, or security service providers
• Authorities if required by law or for safety reasons

We only share information that is necessary for the relevant purpose.

Image, Likeness & Public Content

Photos or videos taken during activities may show guests, activity moments, group interactions, guides, equipment, facilities, and the surrounding environment.

Where guests appear in photos or videos captured during our activities, such content may be used by Pertiwi Adventure to share guest experiences, activity moments, website content, social media content, visual storytelling, guest documentation, and brand communication, based on the guest agreement completed during check-in and applicable privacy requirements.

Public content shared by guests on social media, including posts, reels, stories, tags, mentions, reviews, or user-generated content related to Pertiwi Adventure, may be reshared or referenced by Pertiwi Adventure through our official channels.

If a guest prefers not to have their photo or video used in our public channels, or believes that a photo or video should be reviewed, they may contact us with the relevant details. We will review the request and make reasonable efforts to remove or stop using the content where appropriate.

How We Protect Your Information

We take reasonable steps to protect guest information from unauthorized access, misuse, loss, or disclosure.

We use appropriate administrative, technical, and operational measures to help keep your information secure.

However, no online transmission, website, email, or digital storage system can be guaranteed to be completely secure. Guests are encouraged to avoid sending sensitive information through unsecured channels.

How Long We Keep Your Information

We may keep your information for as long as necessary to manage bookings, provide services, handle payment records, respond to inquiries, resolve complaints, meet accounting requirements, and comply with legal or operational obligations.

When information is no longer needed, we may delete, archive, or anonymize it where appropriate.

Guest Photos, Videos & Experience Content

During activities at Pertiwi Adventure, photos and videos may be captured by our team, photographers, videographers, guides, staff, or authorized representatives for guest photo preview, activity documentation, safety, operational records, quality control, website content, social media content, and experience storytelling.

Professional photos and videos may be captured at selected activity spots. After the activity, guests may preview available photos or videos at checkout and choose whether they would like to purchase them. If guests do not purchase the files, Pertiwi Adventure may retain the files for internal records, quality control, operational documentation, and service improvement.

By checking in, signing our guest agreement, and joining the activity, guests acknowledge that photos and videos may be taken during their visit. Use of guest photos or videos in public-facing channels will follow the consent given through our guest agreement completed during check-in.

Guests are also welcome to take photos and videos using their own device where safe and permitted. Our team may help take photos using the guest’s own device at no additional charge.

If you have any concern about appearing in public-facing content, please inform our team during check-in before your activity begins. We will make reasonable efforts to review your request where operationally possible.

If you see your photo or video used on our official website, social media, or public channels and would like it reviewed or removed, please contact us with the relevant details. We will review the request and make reasonable efforts to remove or stop using the content where appropriate.

Guest Agreement & Consent

Before joining activities, guests may be required to complete check-in procedures and sign a guest agreement, waiver, or participation form.

This agreement may include confirmation of booking details, safety rules, health declaration, insurance acknowledgement, personal belongings responsibility, activity risk acknowledgement, and consent related to photos, videos, guest preview, and activity documentation.

By signing the guest agreement and participating in the activity, guests confirm that they have read, understood, and agreed to the applicable terms, safety rules, privacy information, and participation conditions.

For children or guests under legal adult age, the agreement must be completed by a parent, guardian, or responsible adult.

Your Rights

You may contact us if you would like to request access, correction, or deletion of your personal information, subject to booking, payment, safety, accounting, legal, or operational requirements.

You may also contact us if you no longer wish to receive non-essential communication from us.

Please note that we may need to keep certain information where required for confirmed bookings, payment records, dispute resolution, legal compliance, or business administration.

Third-Party Links

Our website may contain links to third-party websites, platforms, payment pages, social media pages, or external services.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.

International Guests

Pertiwi Adventure welcomes guests from around the world. By submitting your information or booking our services, you understand that your information may be processed in Indonesia and may be handled through international service providers such as payment, email, website, booking, analytics, or transfer platforms.

Policy Updates

Pertiwi Adventure may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or operational needs.

The latest version published on our official website will apply.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through our official channels.