Privacy Policy

This Privacy Policy explains how Pertiwi Adventure collects, uses, stores, shares, and protects guest information when you visit our website, use our booking system, request an instant quote, accept an online direct booking rate, continue to payment, contact our team, receive an e-ticket, or join our activities.

By using our website, submitting booking information, making a payment, or joining our activities, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us when using our website, booking system, instant quote feature, payment process, customer support channels, or activity check-in process.

This information may include:

• Full name
• Email address
• Phone number or WhatsApp number
• Nationality or country of residence, if provided
• Selected activity, package, add-on activity, or combination package
• Booking date, preferred date, arrival time, pickup time, or selected activity schedule
• Number of guests, solo riders, tandem riders, or participant details where relevant
• Pickup area, hotel name, villa name, address, map pin, or pickup location
• Special requests, notes, or requirements related to your booking
• Live quote details, online direct booking rate, currency estimate, and booking total generated through our booking system
• Payment status, payment method, invoice number, transaction reference, receipt, refund status, or payment confirmation details
• Communication records through email, WhatsApp, phone, social media, or other official channels
• Check-in information, guest agreement, waiver, or participation form details

How We Use Your Information

We use your information to provide, manage, confirm, and improve our services.

Your information may be used to:

• Process bookings and reservations
• Generate instant quotes and online direct booking rates based on your selected activity, date, number of guests, transport option, and other booking details
• Confirm availability, booking details, payment status, and reservation records
• Send booking confirmations, payment instructions, invoices, receipts, refund updates, or e-ticket confirmations
• Arrange activity schedules and guest preparation
• Arrange private transport, pickup, or drop-off services
• Communicate with you before, during, or after your activity
• Provide customer support
• Respond to inquiries, complaints, feedback, or special requests
• Manage check-in procedures, guest agreements, waivers, and safety requirements
• Improve our website, booking system, guest experience, and operational process
• Maintain accounting, payment, refund, and administrative records
• Comply with operational, legal, safety, accounting, or administrative requirements

Booking System, Instant Quote & Online Direct Booking Rate

Our website uses a booking system that allows guests to choose activities, add optional activities, select a preferred date, enter the number of guests, choose pickup options, add contact details, and view an instant quote or online direct booking rate.

The booking system may calculate your rate based on selected activity, package, add-on activity, number of solo riders, number of tandem riders, date, pickup area, transport option, currency display, and other booking conditions.

When you confirm that your booking details are correct and continue to payment, the information you provide is used to prepare your booking summary, payment request, reservation record, transport arrangement, and e-ticket.

Please make sure the information you provide is accurate and complete. Incorrect contact details, pickup information, date selection, guest count, or activity selection may affect your booking confirmation, pickup arrangement, payment process, or activity schedule.

Payment Information & DOKU Payment Gateway

Payments may be processed through DOKU Payment Gateway, bank transfer, Wise transfer, on-site payment, or other payment methods made available by Pertiwi Adventure.

When you choose to pay online, you may be redirected to or connected with DOKU’s secure payment system. DOKU may collect and process payment-related information according to its own privacy policy, security standards, and payment processing requirements.

Pertiwi Adventure does not store your full credit card number, debit card number, CVV, or other sensitive payment card details on our website.

We may receive and store limited payment-related information, such as payment status, payment method, transaction reference, invoice number, receipt, payment confirmation, refund status, or other payment records required for booking confirmation, accounting, administration, dispute handling, refund processing, or legal compliance.

Payment providers, banks, transfer services, or financial institutions may process your payment information according to their own terms, privacy policies, and security procedures.

E-Ticket & Booking Confirmation

After successful payment or booking confirmation, we may send an e-ticket, booking confirmation, payment receipt, pickup details, activity instructions, preparation notes, or important updates to the email address, WhatsApp number, or contact details you provide.

Please check your booking details carefully and contact us as soon as possible if any information is incorrect.

Transport & Pickup Information

If you request private transport, pickup, or drop-off service, we may collect your pickup area, hotel name, villa name, address, map pin, pickup location, contact number, group size, booking date, and selected pickup time.

This information may be shared with our transport team, assigned driver, or transport partner only for the purpose of arranging your transport service.

If you are not sure about your pickup location during booking, you may be able to confirm it later according to the booking instructions shown on our website or communicated by our team.

Guest Communication

We may contact you through email, WhatsApp, phone, SMS, or official social media channels to manage your booking, confirm payment, request missing information, send important updates, provide pickup details, share e-tickets, respond to questions, or support your activity experience.

Communication related to confirmed bookings, payments, transport arrangements, safety information, or operational updates is considered service-related communication.

You may contact us if you no longer wish to receive non-essential promotional communication from us.

Website Data & Essential Cookies

Our website may collect limited technical information when you visit or use the website, such as browser type, device type, pages visited, referral source, basic website interaction data, IP address, and security-related logs.

Our website may use essential cookies or similar technologies to help the website function properly, keep the website secure, prevent spam, support the booking system, process booking sessions, remember basic preferences, and improve the overall website experience.

These cookies are used for website functionality, security, spam prevention, booking system operation, payment flow support, and basic performance purposes. They are not used for advertising, remarketing, cross-site tracking, or behavioral profiling.

We do not use Google Analytics, Google Ads, Meta Pixel, Google Tag Manager, or similar advertising or remarketing tracking tools on our website.

You can manage or disable cookies through your browser settings. However, some website features, including the booking system or payment process, may not work properly if essential cookies are disabled.

Advertising & Marketing

We may promote our services through online platforms, social media, search engines, travel websites, partner websites, or other marketing channels.

However, our website does not currently use Google Analytics, Google Ads, Meta Pixel, Google Tag Manager, or similar advertising or remarketing tracking tools.

We may use information you provide directly to us, such as your email address or WhatsApp number, to communicate with you about your booking, respond to your inquiry, or provide service-related updates.

We do not sell your personal information to advertisers.

Who We Share Information With

We may share limited guest information only when necessary to provide our services, process payments, arrange activities, operate our business, or comply with legal requirements.

This may include sharing information with:

• Our internal reservation, customer service, finance, and operations team
• Activity guides, instructors, referees, photographers, videographers, or operational staff
• Transport drivers or transport partners
• DOKU Payment Gateway, banks, Wise transfer services, or other payment providers
• Website, hosting, email, CRM, booking system, security, or spam prevention service providers
• Accounting, legal, administrative, or business support providers
• Authorities, regulators, or legal parties if required by law, safety, dispute handling, or legal process

We only share information that is necessary for the relevant purpose.

Guest Agreement, Waiver & Check-In

Before joining activities, guests may be required to complete check-in procedures and sign a guest agreement, waiver, or participation form.

This agreement may include confirmation of booking details, contact details, safety rules, health declaration, insurance acknowledgement, personal belongings responsibility, activity risk acknowledgement, and consent related to photos, videos, guest preview, and activity documentation.

By signing the guest agreement and participating in the activity, guests confirm that they have read, understood, and agreed to the applicable terms, safety rules, privacy information, and participation conditions.

For children or guests under legal adult age, the agreement must be completed by a parent, guardian, or responsible adult.

Guest Photos, Videos & Public Content

During activities at Pertiwi Adventure, photos and videos may be captured by our team, photographers, videographers, guides, staff, or authorized representatives for guest photo preview, activity documentation, safety, operational records, quality control, website content, social media content, and experience storytelling.

Professional photos and videos may be captured at selected activity spots. After the activity, guests may preview available photos or videos and choose whether they would like to purchase them.

If guests do not purchase the files, Pertiwi Adventure may retain the files for internal records, quality control, operational documentation, and service improvement.

By checking in, signing our guest agreement, and joining the activity, guests acknowledge that photos and videos may be taken during their visit. Use of guest photos or videos in public-facing channels will follow the consent given through our guest agreement completed during check-in and applicable privacy requirements.

Guests are also welcome to take photos and videos using their own device where safe and permitted. Our team may help take photos using the guest’s own device at no additional charge.

Public content shared by guests on social media, including posts, reels, stories, tags, mentions, reviews, or user-generated content related to Pertiwi Adventure, may be reshared or referenced by Pertiwi Adventure through our official channels.

If you have any concern about appearing in public-facing content, please inform our team during check-in before your activity begins. We will make reasonable efforts to review your request where operationally possible.

If you see your photo or video used on our official website, social media, or public channels and would like it reviewed or removed, please contact us with the relevant details. We will review the request and make reasonable efforts to remove or stop using the content where appropriate.

How We Protect Your Information

We take reasonable steps to protect guest information from unauthorized access, misuse, loss, alteration, or disclosure.

We use appropriate administrative, technical, and operational measures to help keep your information secure, including secure systems, limited access, payment provider security, and operational procedures.

However, no online transmission, website, email, payment process, or digital storage system can be guaranteed to be completely secure. Guests are encouraged to avoid sending highly sensitive information through unsecured channels.

How Long We Keep Your Information

We may keep your information for as long as necessary to manage bookings, provide services, process payments, issue receipts, handle refunds, respond to inquiries, resolve complaints, maintain operational records, meet accounting requirements, and comply with legal or administrative obligations.

When information is no longer needed, we may delete, archive, or anonymize it where appropriate.

Your Rights

You may contact us if you would like to request access, correction, update, or deletion of your personal information, subject to booking, payment, safety, accounting, legal, dispute resolution, or operational requirements.

You may also contact us if you no longer wish to receive non-essential promotional communication from us.

Please note that we may need to keep certain information where required for confirmed bookings, payment records, refunds, dispute handling, legal compliance, safety records, accounting, or business administration.

Third-Party Services & Links

Our website may contain links to third-party websites, payment pages, social media pages, travel platforms, review platforms, map services, or external services.

We are not responsible for the privacy practices, content, or security of third-party websites or services. Please review their privacy policies before providing personal information.

Third-party services such as DOKU Payment Gateway, banks, Wise, email providers, hosting providers, booking system providers, security providers, communication platforms, or other operational service providers may process information according to their own privacy policies and security standards.

International Guests

Pertiwi Adventure welcomes guests from around the world. By submitting your information, using our booking system, making a payment, or booking our services, you understand that your information may be processed in Indonesia and may be handled through international service providers such as payment, email, website, booking, hosting, security, communication, or transfer platforms.

Policy Updates

Pertiwi Adventure may update this Privacy Policy from time to time to reflect changes in our services, website, booking system, payment process, legal requirements, or operational needs.

The latest version published on our official website will apply.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through our official channels.