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Term & Conditions

Guidelines and Agreements for a Safe and Enjoyable Adventure with Pertiwi Adventure

At Pertiwi Adventure, we are dedicated to providing our guests with unforgettable experiences while prioritizing safety and satisfaction. To ensure a seamless and enjoyable adventure, please take a moment to review the following terms and conditions. By booking a tour or activity with us, you agree to comply with these terms and conditions.

Booking and Payment

Reservation
Secure your spot for any of our tours or activities by booking through our website or contacting our customer service team directly. Early bookings are encouraged to guarantee availability.

Payment Methods:
– Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and American Express.
– Bank Transfers: Bank transfer details will be provided on the invoice for your convenience.
– Cash on Location: For added flexibility, you can make payments in cash upon arrival at our location.

Transportation

Pickup Service: Guests with transportation-inclusive packages staying within designated areas can avail our pickup service. Refer to our Pickup Schedule for specific details.

Meeting Point: If you prefer to meet us at our designated meeting point, please ensure you arrive on time at:

  • Pertiwi Adventure – Jl. Dewi Saraswati No. 2 Bongkasa Pertiwi, Abiansemal, Badung – Bali 80352.
  • Operational hours: 9:00 am to 5:00 pm.
Health and Safety

Before embarking on your adventure, consider the following:

Age Restrictions:
– Minimum Age Requirement: 5 Years Old
– Individual Adventure: Available for travelers over 12 years old
– Travelers Aged 7~12 Years: They can join the adventure with their parents or with our instructor

Health Restrictions:

For your safety, refrain from the adventure if you have conditions such as back pain problems, pregnancy, heart problems, or other serious medical conditions. This adventure is not recommended for infants.

Rules

For your safety and the safety of others, adhere to our rules and regulations.

Safety First: The safety of our guests and staff is paramount. Follow all safety guidelines, instructions, and rules provided by our professional guides and staff.

Equipment Damage: Guests are responsible for any intentional equipment damage during adventure activities.

Insurance Exclusions: Our insurance may not cover accidents resulting from personal negligence or failure to follow our guidelines and instructions.

About Your Belongings: We are not responsible for any loss or damage to your personal belongings. Lockers are provided for the security of your items.

By booking a tour or activity with Pertiwi Adventure, you acknowledge and agree to the above terms and conditions. We strive to make your adventure a memorable and safe experience. If you have any questions or need further clarification, please don’t hesitate to contact our customer service team.

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